Refund policy

14-day returns

You may request a return within 14 days after delivery. Items must be unused and in their original condition.

How to request a return

Use our contact form and include your order number, the item you wish to return, and the reason for your request. We will provide return instructions and the return address privately. Please contact us before sending an item back.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Please package the item securely for its return journey.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us with your order number and a description of the issue. Photos, if available, can help us resolve it. Metro Bloomin covers return shipping for damaged or incorrect items and will help arrange a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you have under applicable consumer protection laws.

For help with a return or refund, please use our contact form.